Documentation

External account cleanup removes list tables in Adobe Campaign Classic

Last update: Fri Dec 05 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Database tables for the Recipient and Non-Recipient Lists are deleted daily in Adobe Campaign Classic (ACC) environments. The issue occurs because an external account from another instance runs a cleanup process that removes these tables. To resolve the issue, disable the external account cleanup process in the connected instance.

Description description

Environment

  • Product: Adobe Campaign Classic v7
  • Console Build: 9359
  • Server Build: 9359
  • Deployment: On-premise
  • Instance: Production

Issue/Symptoms

  • The list database tables, including those for Recipient and Non-Recipient Lists, are deleted daily.
  • These lists have no expiration dates and are not manually deleted through the console.
  • The lists are created via workflows and remain active until deletion occurs.
  • The built-in cleanup workflow doesn’t log any deletion activity for these tables.

Resolution resolution

Follow these steps to resolve the issue:

  1. Identify if an external account in another instance connects to the affected production database.
  2. Check if this external account runs a cleanup process that deletes list tables.
  3. Disable the external account or its cleanup process in the interacting instance.
  4. Test in a staging environment to confirm that disabling the external account prevents further deletion.
  5. Apply the same change to the production environment.
  6. Monitor overnight to ensure the list tables remain intact.
  7. Verify that campaign operators can access lists without disruption.
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