Documentation

Resolve quarantine discrepancies between marketing and mid-sourcing instances in Adobe Campaign

Last update: Mon Nov 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

The marketing instance shows more quarantined email addresses than the mid-sourcing (RT/MID) instance, creating inconsistencies in quarantine records. To resolve the issue, review quarantine sources and validate synchronization processes between instances.

Description description

Environment

  • Product: Adobe Campaign Classic v7
  • Console Build: 9349
  • Server Build: 9349
  • Instance: Production

Issue/Symptoms

  • The marketing instance contains quarantined email addresses that do not appear in the mid-sourcing instance.
  • Several quarantined records lack a Last Occurrence date or delivery details.
  • There are no corresponding delivery logs or documented reasons for quarantine in these records.

Resolution resolution

Follow these steps to address the issue:

  1. Review how quarantined addresses are added to the marketing instance. Refer to the Understand quarantine management documentation.
  2. Check for manual entries, imports, workflow automations, migrations, or synchronization processes that directly add addresses to quarantine.
  3. Confirm whether bulk imports or integrations populate quarantine records outside standard automated flows.
  4. Ensure SQL rules are not used to assign quarantine status; only delivery errors or explicit imports/migrations should do so.
  5. Examine internal jobs or workflows for possible bulk addition of quarantined records.
  6. Compare marketing and RT/MID instances to identify if specific channels (such as batch emails or past workflows) contribute additional quarantines on the marketing instance.

Mid-sourcing deployment in the Campaign Classic v7 Documentation

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