Documentation

Lightbox folder not created automatically for non-admin users in AEM 6.5

Last update: Tue Nov 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In Adobe Experience Manager (AEM), the Lightbox feature doesn’t automatically create the Lightbox folder for non-admin users when assets are added. This occurs because required permissions are missing for these users. To resolve the issue, grant appropriate permissions and verify Lightbox folder creation.

Description description

Environment

Adobe Experience Manager (AEM) v6.5

Issue/Symptoms

  • When an admin adds an asset to the Lightbox, the Lightbox folder is automatically created and visible.
  • For a non-admin, adding an asset doesn’t create the Lightbox folder automatically.
  • A non-admin can manually create a Lightbox collection and use it if the folder already exists.

Resolution resolution

Follow these steps to resolve the issue:

  1. Add non-admin users to the dam_users group to provide direct access.

  2. Ensure each relevant user has read access to /home/users.

    • Grant read, modify, and create permissions on /content/dam/collections.
    • Provide read and modify permissions on /content/dam/.
    • Confirm that all sub-nodes under /content/dam/collections and within each Lightbox folder have correct permissions.

  3. Add an asset to the Lightbox as a non-admin user to test.

  4. Verify the network call returns a 200 response, and the Lightbox folder is created automatically.

Lightbox in the AEM user guide

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