Using emoji characters in Journey Optimizer content editor causes errors
When attempting to use emoji characters in the content editor of Adobe Journey Optimizer (AJO), an error occurs during saving. This issue can be resolved by using the inline helper feature to insert emojis, which allows the content to be saved successfully.
Description description
Environment
Adobe Journey Optimizer (AJO)
Issue/Symptoms
Attempting to save content that includes emoji characters directly in the personalization formula of the content editor triggers an error. This behavior persists even when emojis are specified using numeric character references.
Resolution resolution
To resolve the issue, follow these steps:
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Open the content editor in Adobe Journey Optimizer.
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Use the inline helper feature to insert emojis.
Note: Using inline helpers for emojis resolves saving errors that occur with direct input or numeric references. -
Wrap the emoji inside an inline helper block as part of your personalization logic.
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Save the content.
Example:code language-none {% let V_NAME_s = "" %} {{#inline "V_NAME_s"}}\😊{{/inline}} {% let V_NAME_s = concat(V_NAME_s, "Thank you very much for your recent application!") %} {{V_NAME_s}}