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Network infrastructure exception when creating dedicated egress IP in AEMaaCS

Last update: Tue Nov 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

You might encounter a failure when creating a dedicated egress IP in Adobe Experience Manager as a Cloud Service (AEMaaCS) - Sites due to a missing primary region parameter. The API returns a 400 error with a Primary region invalid message. Adding the correct parameter resolves the issue. To resolve the issue, include the primary region parameter in the request.

Description description

Environment

Adobe Experience Manager as a Cloud Service (AEMaaCS) – Sites

Issue/Symptoms

When trying to create a dedicated egress IP using the Cloud Manager API, the following error is returned:

  • Status code: 400
  • Error type: Network infrastructure exception
  • Error message: Primary region invalid

Resolution resolution

Follow these steps to resolve the issue:

  1. Verify that the server instance is located in the intended region.
  2. Ensure you have valid OAuth Server-to-Server credentials created via AEM App Builder.
  3. Ensure all required parameters are included in the API request.
  4. Add the parameter isPrimaryRegion: true to the API request for primary region setup.
  5. Run the updated API request and check the response.
  6. Confirm that the dedicated egress IP is successfully created and added to the environment.

If the issue continues, check for server-side errors or contact Adobe Support.

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