Resolve restricted access error in Adobe I/O
Restricted access error in Adobe I/O is preventing developers from accessing the Developer console and/or Admin Console (not the Adobe Commerce admin panel). This issue typically affects users who previously had Admin or Developer access but suddenly find themselves unable to access the Developer Console or Admin Panel. To fix this, log in using your Personal Adobe Account, switch to the correct organization profile, and restore the necessary developer permissions through the Admin Console.
Description description
Environment
- Product: Adobe Commerce App Builder - Adobe I/O
- Instance: Production and staging
Issue/Symptoms
- Error message: Restricted access: You do not have developer access and need admin approval to use developer tools.
- Unable to access Adobe I/O interface after previous successful use.
- Staging events not flowing from Magento2 environment to Adobe I/O workspace.
Resolution resolution
To resolve this issue, follow these steps:
- Log in to the Admin Console at adminconsole.adobe.com using your credentials.
- During login, select Personal Account instead of Organization Account.
- After logging in with your Personal Account, switch to the correct organization profile, such as YOUR ORG NAME profile.
- Confirm that you can access the Admin Console and Adobe I/O interface without errors.
- If the issue persists, ensure your developer permissions are restored by contacting your Account Manager or referring to the Access privileges for the Adobe Developer Console for guidance on managing developers.
Note: Make sure any changes in account selection or permissions are shared with your team to avoid confusion.
If the issue persists, please follow these steps:
-
Create or update a support request and include the following information:
- Screenshot of the error when you logged in as system admin on adminconsole.adobe.com.
- Screenshot of the error when you logged in as system admin on developer.adobe.com/console.
- Share a .HAR recording while you encounter this issue (how to generate a .HAR file?).
- Your Org ID. For example, F129*****@AdobeOrg.
- Your email address.