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Email truncation with “&” when tracking is enabled in Adobe Campaign Standard

Last update: Fri Oct 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In Adobe Campaign Standard (ACS), when tracking is enabled, email content left to the “&” symbol disappears. To resolve this, disable tracking and replace “&” with another character.

Description description

Environment

  • Product: Adobe Campaign Standard, v25.2
  • Instance: Production and Stage

Issue/Symptoms

  • Live sends with tracking enabled truncate text left to the “&” symbol.
  • Text before the “&” symbol is missing in live sends.
  • Email content displays correctly in AEM, ACS, and test sends without tracking enabled.

Resolution resolution

To fix this issue, follow these steps:

  1. Replace all instances of “&” in display text with an alternative like “and” or “-”.
  2. If retaining the “&” symbol is necessary, wrap the link text containing it within a <span> tag inside the <a> tag. For example: <a href="..."><span>Text &amp; More Text</span></a>.
  3. Send a proof with tracking enabled to confirm no truncation.

Note: This issue relates to encoding or unescaped HTML entities during ACS’s link-tracking process. Encode all HTML entities properly for optimal system compatibility.

Delivery best practices in the campaign v8 documentation

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