How to manage Adobe Commerce notification emails
Adobe Commerce on cloud infrastructure projects can require multiple stakeholders (technical leads, business owners, developers) to receive critical email notifications (system alerts, deployment status, security updates). This guide helps project owners manage which users receive these emails.
Description description
Environment
- Product: Adobe Commerce on cloud infrastructure
- All versions
Who Receives Infrastructure Alert Notifications
- Notification emails are sent to all users added to your Adobe Commerce on cloud infrastructure project, with shared access provided.
- Only Project Owners can add/remove users for notifications; Adobe Support cannot assist directly.
Resolution resolution
To manage user access and notifications in Adobe Commerce Cloud, follow these steps:
- Ensure the user has an Adobe ID. If not, they can create one. Refer to Create a Commerce account for step-by-step instructions.
- Ask the user to log in at Adobe Commerce Console at least once to initialize their cloud account.
- The Project Owner must add the user to the cloud project as a super user. Refer to the Manage user access | Adobe Commerce for step-by-step instructions.
- To grant shared access, follow the shared account setup.
- After setup, users will begin receiving important notification emails.
To remove users or keep the mailing list current:
- Remove users no longer on your team from the Cloud Project and revoke shared access using the user management guide and revoke shared access guide.
- Audit project members regularly to ensure only active teammates are listed.
For product security alert notifications:
- These alerts are sent from a separate managed distribution list, typically to the Project Owner.
- To add recipients, contact your Adobe Commerce Account Manager or CSM. They’ll forward the request to the Product Alerts list owner.
- Individual users can self-subscribe to all Adobe product security bulletins via the Adobe Security Notifications Service.
To configure real-time system event notifications:
Add the following snippet to your .magento.env.yaml file to send deployment-related emails:
log:
email:
to: [ your-email@example.com, another-user@example.com]
from: notifications@yourdomain.com
subject: "Log notification from Adobe Commerce"
min_level: notice
Emails configured this way are sent only during deployment phases.
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