SCM-120001: Unable to parse schema in Adobe Campaign Managed Cloud
When using Adobe Campaign Managed Cloud (ACC) version 8, errors such as SCM-120001: Unable to parse schema and DEL-430014 prevent access to delivery and template details in the ACC Client Console. To fix this, verify the console version, update it to v8.7.2 or later, and ensure all users run the latest client console for consistent access.
Description description
Environment
Adobe Campaign Managed Cloud (ACC) Client Console, v8
Issue/Symptoms
The following errors are observed:
- SCM-120001: Unable to parse schema
nms:broadLogAppSubRcp/nms:trackingLogVisitor/nms:excludeLogAppSubRcp - DEL-430014: “The link to individuals defined in the delivery mapping is invalid. Please check the mapping configuration and make sure that the necessary fields have been added in the nms:broadLog schema”
These errors cause the following problems:
- Deliveries and templates fail to open within the Console.
- Previewing or linking services and landing pages fails due to schema parsing issues.
- These issues block further investigation into related delivery configurations.
Resolution resolution
To resolve these schema parsing and delivery mapping errors, follow these steps:
- Verify that you are using the latest version of the ACC Client Console.
- If your console version is outdated, update it to the most recent release available (above ACC V8.7.2).
- Ensure all machines accessing the instance use the latest client console version to maintain consistent functionality across environment.
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