Proof email shows default content in Adobe Campaign v8
When sending a proof email with profile substitutions in Adobe Campaign v8, the first workflow execution may only show default content instead of dynamic variations from target data. To fix this, configure test profiles from the target file, update the split activity with new profiles, and add substitution addresses in the delivery activity.
Description description
Environment
Adobe Campaign v8
Issue/Symptoms
- Proof emails triggered during the first workflow execution show only default content instead of dynamic variations.
- Subsequent workflow executions generate proof emails with correct dynamic content based on target data.
- Profile substitution fails to apply dynamic conditions during the initial execution.
Resolution resolution
To ensure dynamic content is applied during the first workflow execution:
- Configure your workflow to include test profiles sourced from your target data file.
- Update the split activity to include new users or profiles from the target data.
- In the delivery activity, add substitution addresses for each test profile you want to validate.
- Run the workflow and confirm that proof emails are sent to the correct substitution addresses with dynamic content applied.
Following these steps ensures that proof emails reflect dynamic conditions during both initial and later executions.
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