Documentation

Unable to remove inactive users from AEM Cloud user groups and workflows

Last update: Mon Sep 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In Adobe Experience Manager as a Cloud Service (AEMaaCS) – Sites, deactivated users in the Identity Management System (IMS) continue to receive workflow email notifications. These users remain part of AEM user groups even after being removed from IMS groups via the Adobe Admin Console. To resolve the issue, manually delete deactivated users from AEM groups.

Description description

Environment

  • Product: Adobe Experience Manager as a Cloud Service (AEMaaCS) – Sites
  • Environment: Production
  • Product Offering: Cloud Manager

Issue/Symptoms

  • Workflow notifications continue to reach deactivated users listed in AEM groups.
  • AEM UI doesn’t allow manual removal of inactive users from user groups.
  • Group membership in AEM doesn’t sync with IMS deactivation status.
  • AEM workflow engine lacks a built-in mechanism to exclude inactive users from notifications.

Resolution resolution

Follow these steps to resolve the issue:

  • Use the Adobe Admin Console to ensure deactivated users are removed from their IMS-managed groups.
  • If deactivated users still appear in AEM groups, delete them directly from the AEM interface.
  • Adobe engineering is reviewing an enhancement request to improve synchronization and workflow handling for inactive accounts. No timeline is currently available.
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