Error when closing incomplete orders in Adobe Commerce
In Adobe Commerce on Cloud infrastructure, the error The product that was requested doesn’t exist. Verify the product and try again. appears when attempting to close orders that reference removed or updated products. This issue blocks further actions like invoicing or shipping. To resolve the issue, disable or hide unavailable products.
Description description
Environment
Adobe Commerce on Cloud infrastructure
Issue/Symptoms
-
When attempting to ship an incomplete order, Adobe Commerce displays the following error: The product that was requested doesn’t exist. Verify the product and try again.
-
This error occurs under these conditions:
- The order status is Processing.
- One or more products in the order were previously in the catalog but have been removed or updated.
- The error blocks further actions, including invoicing and closing the order.
Resolution resolution
To avoid this error:
-
Prior to removing SKUs from the catalog, ensure that none of the following conditions apply:
- There are no unfulfilled or incomplete orders that contain the SKUs
- There are no active or abandoned shopping carts that include the SKUs.
-
Instead of deleting products, do one of the following:
- Update the product status to Disabled.
- Change the Visibility setting from Catalog, or Catalog, Search to Not visible individually.
This approach prevents new purchases while allowing Adobe Commerce to process existing orders without errors.
Related reading
ACSD-55231: SKU not found error while using quick order functionality