Delivery continues after clicking the Stop button in Adobe Campaign

In Adobe Campaign (v7/v8 with Momentum), a delivery with waves can’t be stopped once it’s processed by the Mid-sourcing server and sent to Momentum, despite the Stop button being visible in the UI.

Description description

Environment

Adobe Campaign v7/v8 with Momentum

Issue/Symptoms

Clicking the Stop button has no effect, and the delivery continues in waves.

Resolution resolution

After the Mid-sourcing server processes a delivery and sends it to Momentum, the Stop button still appears but no longer works. At this stage, the delivery is already in progress and cannot be stopped. This is a known limitation in Adobe Campaign v7/v8 with Momentum.

To avoid confusion and accidental sends, review all delivery settings carefully before initiating a wave-based send.

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