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“No longer contact (by any channel)” field updates incorrectly in Adobe Campaign

Last update: Mon Aug 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

When managing subscription preferences through a landing page in Adobe Campaign V8, the No longer contact (by any channel) field updates incorrectly.  To resolve the issue, update the landing page logic to exclude channel opt-out.

Description description

Environment

  • Product: Adobe Campaign V8
  • Instance: Staging

Issue/Symptoms

  • No longer contact by email  field updates correctly based on user actions.
  • No longer contact (by any channel)  field is always checked, even when it shouldn’t be.
  • This behavior is inconsistent with Adobe Campaign Standard Production, where both fields update as expected.

Resolution resolution

To resolve the issue, follow these steps:

  1. Review and modify the setOptOutFlag() function in your landing page code.

  2. Remove any line that sets the @blackListattribute to true unless explicitly required. For example,

    • Remove: document.controller.setValue('/ctx/recipient/@blackList', '1', 'blackList');

  3. If you want to modify just the No longer contact by email  field, retain only the line that updates the @blackListEmailattribute. For example,

    • Keep: document.controller.setValue('/ctx/recipient/@blackListEmail', '1', 'blackListEmail');

  4. Test the changes thoroughly to confirm:

    • The No longer contact by email  field updates correctly.
    • The No longer contact (by any channel)  field remains unchanged unless explicitly modified.

If the issue persists, create a new web app or landing page with simplified logic to isolate and test the problem.

Managing opt-in and opt-out in the Campaign Standard Documentation

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