“Update your browser” error while connecting Adobe Analytics from Dynamic Media
This article addresses the Update your browser error that occurs when connecting Adobe Analytics through the AEM Dynamic Media desktop app on Windows. To fix this, update Internet Explorer emulation registry keys, reinstall the app with admin rights, and use macOS as a workaround for IMS authentication.
Description description
Environment
Adobe Experience Manager (AEM) Dynamic Media/Scene7 desktop application
Issue/Symptoms
- The AEM Dynamic Media desktop app displays a Update your browser error when connecting to Adobe Analytics.
- The issue is specific to Windows systems and affects the integration flow with Adobe Analytics.
Cause
The error occurs due to outdated Internet Explorer emulation settings used during authentication.
Resolution resolution
To resolve this issue, follow these steps:
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Open the Windows Registry Editor and set the following keys to
11000to enable Internet Explorer emulation:HKCU\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATIONHKLM\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATIONHKLM\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
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If the registry keys are missing or incorrect, add them manually or reinstall the Dynamic Media desktop app using administrator privileges.
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Use a macOS device as a workaround, since IMS (Identity Management System) no longer supports Internet Explorer 11.
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Use a web debugging proxy tool like Charles Proxy or Proxyman to inspect HTTP requests and identify integration failures.
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Check for expired SSL certificates or firewall restrictions that block authentication.
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Review AEM release notes for updates related to authentication issues affecting Adobe Analytics integration.
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If using AEMaaCS, integrate Adobe Analytics with Dynamic Media Viewers by following the guidance in Integrate Dynamic Media Viewers with Adobe Analytics and Experience Platform Tags.