Documentation

Unable to edit issue status linked to project in Workfront

Last update: Wed Jun 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

If you’re using Adobe Workfront and can’t change the status of an issue, it’s likely because the issue is linked to a project. In this case, the project controls the status. To fix it, you need to remove the project relationship from the issue.

Description description

Environment

Adobe Workfront

Issue/Symptoms

You can’t manually change the status of an issue that’s linked to a project, even if you have the right permissions. Symptoms include:

  • You, including system administrators, can’t manually change the status of an issue.
  • The problem continues in different browsers, incognito mode, and preview mode.
  • The issue is linked to a project and stays uneditable even though you have the right permissions.
  • You can update other issues that aren’t linked to projects without any problems.

Resolution resolution

To fix the issue:

  1. Open the issue in Adobe Workfront.
  2. Go to Edit > Request Relationship.
  3. Remove the Resolved By relationship that links the issue to the project.
  4. Save your changes.

Once you remove the relationship, you’ll be able to manually update the issue’s status.

If you need more help, check Adobe’s documentation on managing issue relationships or contact Adobe Support.

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