Email templates and content disappearing from unpublished journeys in AJO
When editing email templates in an unpublished journey in Adobe Journey Optimizer (AJO), the content and templates of certain emails unexpectedly disappear, leading to rework and delays. To resolve the issue, avoid simultaneous edits, limit open tabs, and save changes frequently.
Description description
Environment
Adobe Journey Optimizer
Issue / Symptoms
- Email actions remain visible within the journey.
- Opening specific email versions (for example, language variants) shows no content or template.
- The issue occurs when multiple tabs are open for the same journey or when multiple people edit the journey at the same time.
Resolution resolution
To prevent this issue and ensure smooth editing in Adobe Journey Optimizer:
- Avoid simultaneous edits by allowing only one person to work on a journey at a time.
- Limit open tabs to prevent conflicts across sessions or devices.
- Save frequently to reduce the risk of losing changes.
- Check all email actions for missing content if errors appear during publishing.
If the issue continues despite following these steps, contact Adobe Support for further assistance.
Related reading
Email templates in AJO documentation.
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