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Services aren’t upgrading in Adobe Commerce on Cloud infrastructure

Last update: Tue Jun 03 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Service configuration changes defined in the services.yaml file don’t take effect in Adobe Commerce on Cloud infrastructure for Production and Staging clusters. To fix this, verify supported service versions, submit a support ticket with updated configuration files, and confirm the upgrade after Adobe completes the changes.

Description description

Environment

Product: Adobe Commerce on Cloud infrastructure
Instance: Cloud Pro Staging and Production clusters

Issue/Symptoms

  • Service updates defined in the services.yaml file don’t apply after deploying.
  • New versions or configurations for services like MySQL, Redis, OpenSearch, or RabbitMQ specified in services.yaml are ignored.
  • The environment continues to use old service versions despite changes in services.yaml.

Resolution resolution

Note: Service upgrades to Production need at least 48 hours’ notice. Note that this 48-hour period starts only once we acknowledge when the upgrade will be scheduled or performed—Not when you submit the request.

To resolve the issue, follow these steps:

  1. Ensure that your service types and versions meet the System Requirements for your setup.

  2. Submit a support ticketto request the service upgrade. Make sure to:

    • Specify the service changes you need.
    • Attach your updated .magento.app.yaml and services.yaml files.
    • Mention the PHP version used in your environment.

  3. Refer to PHP settings in Application Configuration for self-service changes to PHP versions, extensions, or environment settings.

  4. Verify the upgrade by accessing your environment and confirming that the specified service versions (for example, MySQL 10.6, Redis 6.2) are active after you receive the completion notification.

Note:  The Site-Wide Analysis Tool report won’t immediately reflect upgraded service versions, as it scans data on a predetermined 24-hour schedule, not in real time.

If the issue persists, further investigation is needed to identify conflicts or limitations in your environment.

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