Background color change issue for TIFF image renditions in Dynamic Media
In Adobe Experience Manager (AEM) Dynamic Media background color changes don’t apply to TIFF image renditions when using Dynamic Media API parameters such as bgc, clippathe, and croppathe. The root cause is typically the absence of transparency in the original TIFF file. To allow background color changes, ensure the TIFF file is saved with the Save Transparency option enabled.
Description description
Environment
Adobe Experience Manager (AEM) Dynamic Media / Scene7
Issue/Symptoms
Dynamic Media fails to apply background color changes to TIFF renditions when using API parameters like bgc, clippathe, and croppathe.
Resolution resolution
Follow these steps to save a TIFF file with transparency in Photoshop:
- Open the image in Photoshop.
- Go to File
>Save As, enter a file name, and choose TIFF as the format. - Click Save, then in the dialog box that appears, select the Save Transparency checkbox.
- Complete the save process.
After saving, upload the TIFF file to AEM Dynamic Media. Then, use API parameters such as bgc (for background color) in the image URL to apply the desired background color.
If the issue persists, try testing with a sample TIFF file saved using these settings, or contact Adobe Support for further assistance.