Analytics shared audience keeps showing “Collecting data” on Audience Library

This article addresses the Adobe Analytics issue when using 未指定 (Unspecified) as the value of the segment condition, Analytics shared audience keeps showing Collecting data  in the Audience Library. It is recommended to ensure use evar1 existsto return all the hits that have data collected.

Description description

Environment

Adobe Analytics

Issue/Symptoms

When data is not collected for a custom variable (Ex, eVar1), the value will be shown as “未指定” in the Analysis Workspace freeform table. If a segment uses this value to exclude all the hits that don’t have data and is published to Experience Cloud Audience, the audience size will be shown as Collecting Data  instead of the size shown in the segment definition.

Resolution resolution

For the value shown in the freeform table, 未指定 means no data was collected in the hits. Hence, evar1 = 未指定 cannot return any hits on the backend.

Please use evar1 exists to return all the hits that have data collected.

Reference: https://experienceleague.adobe.com/en/docs/analytics/technotes/unspecified#reporting