Facebook Custom Audience connector stuck in processing state
In Adobe Experience Platform (AEP), the Facebook Custom Audience destination gets stuck in the processing state, blocking audience activation. To resolve this, verify the connector status and request backend intervention to re-enable the dataflow by contacting Adobe support.
Description description
Environment
- Product: Adobe Experience Platform
- Destination type: Facebook Custom Audience
Issue/Symptoms
- The destination connector stays stuck in the processing state.
- New audiences can’t be activated while the connector is in the processing state.
- No recent changes were made to the destination setup before the issue started.
Resolution resolution
Follow these steps to resolve a destination connector stuck in the processing state:
- Verify that the destination connector is stuck in a processing state and can’t activate new audiences.
- Contact Adobe Experience Platform Support and provide the following details: the destination name such as Facebook Custom Audience, confirmation that no recent configuration changes were made, and any relevant context about similar issues with other connectors.
- Wait for Adobe’s engineering team to investigate and re-enable the dataflow.
- After support confirms the update, check that the connector is enabled and audiences can be activated or exported.
If the issue persists, continue working with Adobe support for further help.
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