Can’t access billing statement and download codebase on Adobe Commerce on cloud infrastructure
This article addresses a scenario where merchants encounter difficulties accessing their latest billing statement and downloading the official release of newer Adobe Commerce on cloud infrastructure versions.
Description description
Environment
Adobe Commerce on cloud infrastructure 2.4.8, 2.4.7-p5, 2.4.6-p10, 2.4.5-p12, 2.4.4-p13
Issue/Symptoms
- Inability to view the latest billing statement in their account on https://account.magento.com despite payment confirmation.
- Difficulty obtaining newer versions (official release) via the Downloads section.
Resolution resolution
- Adobe Commerce on cloud infrastructure codebases are now exclusively distributed via Composer due to policy changes. Use Composer to download any of the listed Adobe Commerce versions as the codebase is no longer available in the Downloads section due to changes in distribution policy. Refer to Authentication keys in the Commerce on Cloud Guide installation guide for Composer setup and authorization.
- Obtain Composer access keys from My Access Keys on the Commerce Marketplace, for authentication purposes.
- Note that billing records after December, 2024, are unavailable due to a transition to a separate billing system. Contact your Customer Success Manager for assistance in accessing post-2024 billing records.
- Be aware that only limited versions (For example: beta releases) can be visible in the Downloads section due to changes in product team policies based on usage statistics.
By following these steps, you should be able to download newer versions of the codebase.
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