Asset processing failed for large MP4 files in AEM as a Cloud Service
If you encounter the Asset Processing Failed error when uploading large MP4 video files (~6.8 GB) to Adobe Experience Manager (AEM) as a Cloud Service, this article provides a solution. The issue is caused by resource exhaustion during video transcoding. Follow the steps to re-upload your files, and ensure all renditions and metadata are generated correctly.
Description description
Environment
- Adobe Experience Manager as a Cloud Service – Assets
- Large MP4 Video ( 6.8 GB)
Issue/Symptoms
- Uploading a large MP4 video results in an Asset Processing Failed status.
- Asset logs indicate PROCESSED status, with warnings about missing renditions.
- Video metadata such as duration is not populated.
- One or more renditions are not generated.
Resolution resolution
Cause
This issue occurs due to resource exhaustion during the transcoding of large video files. As a result, asset processing fails partially, causing missing renditions, and metadata.
Example Log:
[ Date] [ Timestamp] [ …] Update asset /content/dam/…/video_name.mp4 to state: PROCESSED lastModifiedBy: user@example.com processingId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Resolution
Adobe Engineering identified and resolved a bug (ID: ASSETS-50011) that was affecting MP4 file processing. The fix was deployed on April 29, 2025.
To confirm the issue is resolved, please re-upload any MP4 files that were previously affected. Then, check to ensure all renditions are generated correctly and that the metadata is complete.
If you continue to experience issues, contact Adobe Support, and reference Bug ID: ASSETS-50011 for assistance.