Fix Privacy Service API 400 Error in AEP: Daily Upload Limit Explained
The Adobe Experience Platform (AEP) Privacy Service API enforces a strict daily upload limit to prevent service abuse. This can trigger a 400 error when attempting large-scale user profile deletions for regulatory compliance, such as GDPR. To avoid this, break deletion jobs into smaller batches, stay within the 20,000 jobs per day limit, and spread requests across multiple days to maintain system stability.
Description description
Environment
- Product: Adobe Experience Platform (AEP)
- Feature: Privacy Service API
Issue/Symptoms
The AEP Privacy Service API returns a 400 error when deletion requests exceed the hard daily upload limit. This issue occurs during large-scale cleanup jobs, such as deleting user profiles to meet GDPR compliance.
Resolution resolution
Follow these steps to resolve the Privacy Service API 400 error caused by exceeding the daily upload limit in AEP:
Note: The current daily upload limit is set at 20,000 jobs per day.
- Check that the total number of deletion jobs submitted via the Privacy Service API doesn’t exceed the daily limit.
- Ensure that each job contains no more than 1,000 user profiles, as documented in Create an access/delete job.
- If the total number of jobs exceeds the daily limit, split the jobs into smaller batches that meet the daily upload limit.
- Schedule the batches across multiple days to stay within the 20,000 jobs per day limit.
- Monitor job submissions regularly to avoid exceeding the limits and triggering the 400 error.