AEP - Request for service availability – Streaming Ingestion API
This article addresses inquiries regarding the service availability of the Streaming Ingestion API within Adobe Experience Platform. Specifically, it provides clarity on whether detailed metrics such as uptime percentage, failed requests, fault retries, and response times can be obtained for historical analysis.
Description description
Environment:
Product: Adobe Experience Platform
Component: Streaming Ingestion API
Issue/Symptoms:
Customers may seek detailed information about the service levels of the Streaming Ingestion API over a specific period (e.g., one year). Commonly requested metrics include:
- Overall uptime percentage
- Periods of partial or full unavailability
- Number of failed requests and fault retries
- Response times
- These details are often required to assess integration stability with external systems relying on this API.
Resolution resolution
Availability of Reports:
Adobe does not currently support providing detailed reports on historical service availability metrics for the Streaming Ingestion API. This includes specific data such as failed requests or response times.
General Service Availability Information:
Internal telemetry indicates that the Streaming Ingestion API maintains an availability level exceeding 99.9%. However, this is based on general usage patterns and does not reflect organization-specific metrics or detailed breakdowns.
Next Steps:
If further clarification is needed regarding integration stability or other concerns related to the Streaming Ingestion API, customers are encouraged to:
- Engage with their Account Team (e.g., Strategic Success Manager or Technical Account Manager) for additional guidance.
- Provide context about any observed discrepancies between expected and actual behavior when using the API.
By understanding these constraints, customers can better plan their use of the Streaming Ingestion API while considering its high-level reliability statistics.