Resolving Adobe Commerce security patch cloud deployment failure
This article addresses deployment failures caused by unsupported backend cache configurations in Adobe Commerce on Cloud infrastructure. To resolve the issue, update the ECE Tools package to version 2002.2.3 or higher.
Description description
Environment
Product: Adobe Commerce Cloud
Version: 2.4.4-p13, 2.4.5-p12, 2.4.6-p10, 2.4.7-p5, 2.4.8
Issue/Symptoms
Deployment of the Adobe Commerce security patch release fails in staging environments with the following error message:
ERROR: Magento version 'VERSION' does not support Valkey backend model '\\Magento\\Framework\\Cache\\Backend\\RemoteSynchronizedCache'
Key observations:
- No configuration changes were made prior to encountering this issue.
- Local environments function correctly without errors.
Resolution resolution
To resolve this issue, follow these steps:
- On your local workstation, run the
composer show magento/ece-toolscommand using Composer to verify your current ECE Tools package version - Upgrade ECE Tools to version 2002.2.3 or later using standard update procedures for your Adobe Commerce on Cloud infrastructure.
- Redeploy the security patch update after completing the upgrade.
This update ensures compatibility with the affected version and resolves the reported error.
For further assistance, contact Adobe Support or open a new support ticket via Adobe Experience League.