Managing quarantine rules for internal email addresses in Adobe Campaign Standard
Organizations using Adobe Campaign Standard encounter challenges when internal email addresses are added to the quarantine table, blocking vital communications. To resolve this, implement a custom workflow that automates the validation of domain-specific email addresses, ensuring reliable delivery and uninterrupted communication within your organization.
Description description
Environment:
- Product: Adobe Campaign Standard
- Offering: Email communication
Issue/Symptoms:
Internal email addresses, particularly those belonging to the organization’s domain, are being added to the quarantine table, preventing reliable communication.
Resolution resolution
Adobe Campaign Standard doesn’t offer a built-in feature within typology rules to whitelist specific domains and prevent their inclusion in the quarantine table. However, this can be addressed by implementing a custom workflow:
- Design a workflow that regularly scans the quarantine table for email addresses belonging to your organization’s domain. Update the status of these identified addresses from Quarantined to Valid.
- Update the status of these identified addresses from Quarantined to Valid. The technical value for valid is 2.
Benefits of this approach:
- Ensures that internal email addresses remain deliverable.
- Prevents previously quarantined internal contacts from being blocked in future campaigns.
- Maintains reliable communication within your organization.
This solution requires configuration expertise within Adobe Campaign Standard but resolves the issue by automating domain-specific address validation.
For further assistance with creating such workflows or additional queries, contact Adobe Support.
Related reading
Throughputs and latency monitoring in the Control Panel Guide.