Troubleshooting login errors in Adobe Campaign v8 Client Console
You encounter login errors in the v8 Client Console due to local cache issues. Clear the cache and resolve the error, ensuring successful authentication and access.
Description description
Environment
Adobe Campaign Classic v8 (ACC v8)
Issue/Symptoms
You experience errors during login attempts to the Adobe Campaign v8 Client Console. The error is similar to the following one:
SCM-1200001 Unable to parse schema ‘nms:delivery’ BAS-010024 Cannot rename file
‘C:\Users\username\AppData\Roaming\Neolane\NL_5\nlclient\cache-enuXXXXX\nms\schema\recipient_XXXXXX.xml’ to ‘C:\Users\username\AppData\Roaming\Neolane\NL_5\nlclient\cache-enuXXXXX\nms\schema\recipient_XXXXXX.xml’
Resolution resolution
To resolve this login issue, perform a Hard Cache Clear on the affected user’s machine by following these steps:
-
Close any open instances of the Adobe Campaign Client Console.
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Perform a Hard Cache Clear. For steps, refer to How to perform Hard Cache Clear when the issues are Machine-specific or User-specific? This process involves deleting the local cache files to remove outdated or conflicting data.
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Verify that the cache has been cleared by checking the cache directory on your machine:
- Windows:
C:\Users\username\AppData\Roaming\Neolane\NL_5\nlclient\cache-enuXXXXX\nms\schema\recipient\ - Mac:
/Library/Application Support/Neolane/NL/_5/nlclient/cache-enuXXXXX/nms/schema/recipient/
- Windows:
-
Reopen the Adobe Campaign Client Console and attempt to log in again.
By clearing the local cache, you should be able to resolve conflicts or outdated data that may have been causing login errors, allowing for successful access to the console.