In Adobe Campaign Classic Hosted, GPG (GnuPG) keys are crucial for encrypting incoming data. Accidental removal of these keys from the Control Panel can disrupt data processing. This article explains how to resolve this issue by uploading a new GPG key, as deleted keys cannot be retrieved from the database.
Description
Environment
Adobe Campaign Classic, v7
Issue/Symptoms
Accidental removal of GPG keys from the Control Panel.
Resolution
If GPG keys have been deleted in Adobe Campaign Classic Hosted, they cannot be retrieved because the public key is not stored in the database. Upload a new GPG key to resolve this issue. This will restore the necessary encryption for processing incoming data.