Control panel visibility issue in Adobe Campaign Classic Hosted
In Adobe Campaign Classic Hosted, you encounter an issue where the Control Panel does not display certain temporary resources under the Top 10 temporary resources section. This can make it difficult to identify which workflows are consuming excessive disk space, especially when database disk space utilization is high. This article provides a solution to this problem by explaining how to understand resource visibility, view all temporary resources, and seek further assistance if needed. By following these steps, users can better manage and monitor their database’s disk space utilization within Adobe Campaign Classic Hosted.
Description
Environment
Adobe Campaign Classic Hosted, v8
Issue/Symptoms
- The database disk space utilization increases significantly.
- Workflows fail due to insufficient disk space.
- Temporary files are generated but not visible under the Top 10 temporary resources in the Control Panel.
These symptoms can make it challenging to identify which workflows are consuming excessive disk space, especially when database disk space utilization is high.
Resolution
To resolve the issue of temporary resources not showing up in the Top 10 temporary resources section in Adobe Campaign Classic Hosted, follow these steps:
- Understand that the Control Panel displays only those temporary resources created by Workflow or Deliveries (identified by WKF% or WKDLV% tables). Resources created by other processes, like a webApp query or SOAP call, won’t appear in the Top 10 temporary resources.
- Select the View All option in the Control Panel to view all temporary resources and identify those consuming significant disk space.
- If issues persist and you need further help, contact Adobe Support.
By following these steps, you can better manage and monitor your database’s disk space utilization within Adobe Campaign Classic Hosted.