500 internal server error on creating Adobe Campaign destination in AEP

Creating an Adobe Campaign destination in Adobe Experience Platform (AEP) results in a 500 Internal Server Error. This error prevents audience activation and disrupts workflows dependent on this integration. To resolve this issue, identify the root cause related to the integration setup and apply the necessary fixes.

Description

Environment

Adobe Experience Platform (AEP)

Issue/Symptoms

Creating an Adobe Campaign destination in AEP throws a 500 Internal Server Error. The error also occurs when activating audiences from AEP to a Campaign destination.

Resolution

Verify that the Data Platform integration package (nms:cdp) is installed on both stage and production instances of Adobe Campaign Managed Cloud.

If further investigation is needed, involve engineering teams, especially if internal rights or permissions errors are suspected during SOAP calls. You may need to request the Campaign TechOps team to install the cdp package, as it is a prerequisite for the AEP/Campaign integration.