Zero computed hours in AEP production environment
To ensure the Computed Hours metric within Adobe Experience Platform’s Data Distiller toolset reflects accurately, verify service activation. Run batch queries, monitor metrics after executing queries, and connect with the support team after documenting steps taken.
Description description
Environment
Adobe Experience Platform (AEP) (applicable to environments using Data Distiller for processing data)
Issue
In a production environment of the Adobe Experience Platform, the Computed Hour s metric within Data Distiller can display as zero. This issue occurs even when the environment is expected to process data and reflect corresponding computed hours.
Resolution resolution
- Ensure that the service related to computing hours has been activated and used at least once. If it’s a new service or feature, initial usage might not have occurred yet.
- Execute batch queries using Data Distiller if they haven’t been run previously. The computed hours should begin reflecting accurately after these operations are performed.
- After running batch queries, monitor the metrics again to check if there are changes in computed hours.
If issues persist despite executing queries, document any steps taken along with screenshots illustrating the problem for further investigation by support teams.
Should all above measures fail to resolve the issue, contact Adobe Support with detailed information about your attempts and observations for additional assistance.