SSO Login Delays and Redirection Issues in Firefox for AEM on Windows and iOS

Last update: Mon Feb 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Firefox users on Windows and iOS experience a delay in the Single Sign-On (SSO) login process when editing pages in the AEM Author environment. This issue, not present in Chrome or Safari, can be resolved by adjusting browser privacy settings, clearing cache, and cookies.

Description description

Environment

Adobe Experience Manager as a Cloud Service - Assets

Issue/Symptoms

When using the Firefox browser on both Windows and iOS devices, there is an issue with the Single Sign-On (SSO) login process. This issue does not occur in other browsers such as Chrome or Safari, where SSO functions correctly.

Steps to Reproduce:

Log in to the Author platform using SSO.
Navigate to Sites.
Select a page and click Edit.
Observe the redirection to the login page, followed by a delay of around 5 seconds before the content appears.

Resolution resolution

Adjust Browser Privacy Settings:
1. Open Firefox and navigate to Settings.
2. Go to the Privacy & Security section.
3. Locate Browser Privacy, which is typically set to Standard.
4. Change this setting from Standard to Custom.
5. In the Cookies dropdown that becomes visible, change from Cross-site tracking cookies, and isolate other cross-site cookies to allow for Cookies from unvisited websites.
6. Close and restart Firefox for changes to take effect.
Clear Cache and Cookies:
1. Open Developer Console by pressing F12 or right-clicking anywhere on a webpage then selecting Inspect.
2. Navigate to Network tab in Developer Tools.
3. Check Disable cache option while Developer Tools are open.
4. Reload your page; alternatively delete all cookies related specifically if persistent issues remain post-cache clearing.

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