Documentation

Debugger functionality issue in Adobe Customer Journey Analytics

Last update: Mon Feb 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Insufficient user permissions can lead to the inaccessibility of the option to enable or disable the debugger in Adobe Customer Journey Analytics (CJA). Ensure that users have the appropriate permission levels, at least Edit Copy access, to fully utilize the debugging features.

Description description

Environment

Adobe Customer Journey Analytics (CJA)

Issue/Symptoms

In certain scenarios, the option to enable or disable the debugger can be grayed out and inaccessible due to insufficient user permissions within workspace projects.

Resolution resolution

  1. Verify user permissions:

    • Ensure that the affected user does not have View Only  permissions for their projects.
    • Users need at least Edit Copy  level access to utilize debugging features effectively.

  2. Adjust permissions:

    • Navigate to your project’s settings where you can manage user roles and permissions.
    • Increase the user’s permission level from View Only  to Edit Copy  or higher as required by your organizational policies.

  3. Test debugger access:

    • After adjusting permissions, verify if the debugger is now accessible by attempting to enable/disable it.
    • If successful, confirm that all necessary functionalities are operational without restrictions.
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