Content Copy option disabled in Adobe Experience Manager as a Cloud Service
If the Content Copy option is disabled in Adobe Experience Manager as a Cloud Service, even with administrative access, check that the display names for product profiles match their default names, perform a deployment using Cloud Manager, reassign users, and allow time for changes to propagate.
Description description
Environment
Adobe Experience Manager (AEM) as a Cloud Service - Sites
Issue/Symptoms
The Content Copy option is disabled despite administrative access.
Resolution resolution
To resolve the issue of the Content Copy option being disabled:
- Ensure that the display name for each environment’s product profile matches its default product profile name. For example, if your development environment’s default product profile name is
AEM Administrators-xxxxxxxxxxxcheck that this exact string is used in the Product profiles name field and the Display name (optional) field. - After updating display names to match their respective default names, perform a deployment using Cloud Manager to propagate these configuration changes across all environments.
- Remove affected users from their current AEM admin product profiles. Re-add them back into these profiles to refresh their permissions.
- Allow several minutes for changes to propagate through systems after making adjustments and reassigning users.
By following these steps, you should be able to enable the Content Copy feature.
3d58f420-19b5-47a0-a122-5c9dab55ec7f