Deliveries stuck in a “Pending Personalization” state in Adobe Campaign Classic Hosted
Deliveries whose validity period has already ended may get stuck in a Pending Personalization state in certain scenarios within the Adobe Campaign Classic Hosted. Manually update the status of those deliveries to Stopped.
Description description
Environments
- Adobe Campaign Classic v7
- Campaign v8
Issue/Symptoms
In Adobe Campaign Classic Hosted, deliveries may get stuck in a Pending Personalization state and can’t be stopped through the user interface. This issue usually occurs when the delivery validity period has expired.
Resolution resolution
To resolve this issue and stop deliveries stuck in pending personalization:
- Access the delivery list in your Adobe Campaign instance.
- Right-click the delivery you want to update.
- Go to Actions
>Mass update of selected lines. - Find the Status field in the options.
- Change the status to Stopped.
This process allows you to manually halt any ongoing processes for deliveries that have exceeded their validity period or are unresponsive due to being stuck in pending personalization.
Alternative for Bulk Updates
If you need to update the status of multiple deliveries at once, you can create a workflow in Adobe Campaign using the Update Data activity.
Here’s how:
- Create a new workflow in your Adobe Campaign instance.
- Use the Query activity to filter and select the deliveries in the Pending Personalization state.
- Add an Update Data activity to the workflow.
- In the Update Data configuration, specify the Status field and set its value to Stopped.
- Execute the workflow to apply the status update to all selected deliveries.
This approach is particularly useful when managing a large number of deliveries that require status updates.