Resolve target mapping selection error in Adobe Campaign Managed Cloud

Last update: January 24, 2025

If you encounter a target mapping selection error in Adobe Campaign Managed Cloud, it may prevent you from changing or selecting target mappings. Identify problematic target mappings, verify data schemas, and recreating valid target mappings.

Description

Environment

  • Adobe Campaign Managed Cloud
  • Version: v8

Issue/Symptoms

In the Adobe Campaign Managed Cloud, an issue may arise where the target mapping selection box does not open for deliveries. This problem can prevent you from changing or selecting target mappings, which is essential for sending campaigns. The below error is thrown when the target mapping selection box is opened:

  • XFR-180000 The file ‘/usr/local/neolane/nl6/datakit/cus/eng/schema/customSchema.xml’ does not exist on the server. Unable to load the document of identifier ‘cus:customSchema’ and type ‘xtk:schema’. (iRc=16384)
  • XTK-170006 Unable to parse expression ‘GetLinkSchema(`[ /@schema] , \[ /@recipientLink]` )’.

Key symptoms include:

  • Inability to select or change target mappings.
  • No errors related to Out-of-the-box (OOTB) target mappings; however, they cannot be selected either.
  • Already configured campaigns continue running as expected.