Resolving Adobe Experience Manager (AEM) asset link connection issues in InDesign
This article provides a solution to address the intermittent connection issues experienced when using Adobe Asset Link (AAL) within InDesign. These issues occur after restarting InDesign and can disrupt the workflow by preventing successful reconnection to the AEM Author.
Description description
Environment
Adobe Experience Manager 6.5 (AEM 6.5)
Issue
When using the Adobe Asset Link (AAL) plugin within InDesign, users may face intermittent connection issues after restarting the application. The symptoms include:
- Successful initial connection and asset placement using AAL.
- Connection errors when attempting to reconnect to the AEM Author after restarting InDesign.
- Persistent connection errors until InDesign is restarted again.
The expected behavior is for AAL to reconnect successfully to the AEM Author upon each restart of InDesign.
Resolution resolution
To address the intermittent connectivity issues between Adobe Asset Link in InDesign and AEM, follow these steps:
- Ensure that user profiles are consistently synchronized across different organizations involved (For example: DX and CC Orgs). Discrepancies can lead to permission inconsistencies due to varying group memberships.
- Verify that all necessary groups granting access permissions exist across both organizations, if multiple IMS Orgs are used.
- Consider implementing synchronization strategies for Active Directory groups into both relevant IMS Organizations, if applicable.
- Regularly log into the primary organization associated with your required permissions before utilizing Asset Link functionalities within Creative Cloud applications like InDesign.
- If possible, configure or request configuration changes so that specific client IDs align correctly with organizational needs during authentication processes through plugins such as Asset Link.
By following these steps, you should be able to mitigate issues related to inconsistent connections when using Adobe Asset Link post-restart of applications like InDesign. This ensures proper authorization settings remain intact throughout usage sessions involving multiple organizational contexts under shared domain trust setups.
Related Reading
Configure Adobe Experience Manager 6.x Assets for Adobe Asset Link