Documentation

Resolve “No available deliveries” in Adobe Campaign reports

Last update: Wed Feb 05 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

If you encounter the No available deliveries warning in Adobe Campaign reports, it means continuous deliveries aren’t linked to their campaigns. Link continuous deliveries correctly to ensure accurate report generation.

Description description

Environment

  • Product: Adobe Campaign Classic
  • Version: v7 all, v8 all
  • Offering: All Channels

Issue

When generating reports within the Adobe Campaign dashboard for campaigns that include Continuous Delivery types, a warning message stating No available deliveries may appear across various report types, including:

  • Delivery Summary
  • Tracking Indicators
  • Non-deliverables and Bounces
  • URL and Click Streams

This issue causes the Campaign reports view to display no data. The reason is that the operation ID (Campaign link) is empty for Continuous Deliveries, which stops the reports from identifying these deliveries.

Resolution resolution

To resolve the issue of reports displaying No available deliveries, ensure that continuous deliveries are linked to their respective campaigns by following these steps:

  1. Access the workflow associated with your campaign.

    1. Navigate to the Campaign where the issue is faced by using the Home tab or the explorer option.
    2. Inside Campaign, open the workflow that is responsible for sending out these continuous deliveries.
    3. Find and double-click the workflow you want to edit. This opens the workflow in the editor.

  2. Add a JavaScript code activity after your delivery activity within this workflow. This line of code links the delivery to Campaign:

delivery.operation_id = instance.operation_id;

For detailed steps, refer to Advanced JavaScript code activities, in Campaign Web User Interface documentation.

By implementing this solution, you can generate accurate reports without encountering the No available deliveries error message.

If assistance is required post applying these changes, submit a support ticket.

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