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Resolving asset processing issues in AEM as a Cloud Service - Assets

Last update: Tue Feb 04 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article provides steps to resolve asset processing issues in Adobe AEM’s Dynamic Media module caused by password synchronization problems.

Description description

Environment

  • Product: Adobe Experience Manager as a Cloud Service (AEMaaCS) - Assets
  • Version: Applicable to environments using older versions, specifically version 2023.3.11382.20230315T073850Z.
  • Environment Type: Production and Staging

Issue

Assets fail to process correctly within the Dynamic Media module of Adobe Experience Manager as a Cloud Service (AEMaaCS). This issue causes:

  • Inability to update recently supplied imagery.
  • Blockage in setting up new products on the site due to asset access issues.

Password synchronization problems between different environments, causing authentication failures.

Resolution resolution

To resolve this issue, follow these steps:

  1. Verify if there has been any recent password reset for the Dynamic Media user account that handles synchronization tasks. Ensure that all relevant team members are informed about any changes made.
  2. If a password change is confirmed or suspected, ensure that it is updated consistently across all environments (Production and Staging). Use secure methods for sharing new passwords among authorized personnel only.
  3. Submit a feature request or configure your system settings so that email notifications are sent out whenever there is an attempt or completion of a password change activity within the system.
  4. Limit access to sensitive configurations such as Dynamic Media settings only to admin users who understand the implications of changing credentials.
  5. Consider setting up dedicated login credentials specifically for production use with non-expiring passwords where possible, reducing risk exposure from shared accounts being altered inadvertently.

By following these steps, you can mitigate risks associated with credential mismanagement and ensure smoother operation of asset processing workflows within AEM’s Dynamic Media environment.

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