Adobe Asset Link Plug-In Network Error: Server is unreachable
Connecting to the AEM Assets Production environment via the Adobe Asset Link plug-in in Photoshop gives an error that remains unresolved despite following standard troubleshooting methods.
Description description
Environment
Adobe Experience Manager 6.5 (AEM 6.5)
Issue
When you attempt to connect to the AEM Assets Production environment via the Adobe Asset Link plug-in in Photoshop, a network error message occurs indicating that the server is unreachable. This issue persists despite updating both Photoshop and the Asset Link plug-in and following standard troubleshooting procedures.
An authentication error related to custom components within the system occurs. Specifically, an exception is thrown by com.day.cq.compat.commonsauth.impl.AuthenticationInfoPostProcessorBridge, suggesting issues with custom authentication handlers interfering with standard operations.
Resolution resolution
To resolve this issue, follow these steps:
-
Disable problematic bundle
- Locate and disable the
cq-compat-commons-authbundle. - You can typically do this through your system’s OSGi console under
/system/console/bundles.
- Locate and disable the
-
Test authentication
- After disabling the identified bundle, retest logging into AEM using various methods, including regular login (Granite), SAML, and IMS (for Asset Link). Ensure they function correctly without errors.
-
Verify solution across environments
- First, test these changes in a lower environment before applying them to production environments. This confirms the resolution of connectivity issues without impacting other functionalities.
-
Monitor logs for errors
- Continuously monitor logs after making changes for any new errors or warnings that could indicate further underlying issues needing attention.