Jupyter Notebooks environment access issue in AEP

Last update: January 6, 2025

This article provides a step-by-step guide to resolve issues where the Jupyter Notebooks environment within Adobe Experience Platform’s Data Science Workspace becomes inaccessible, displaying a timeout error. By implementing the outlined solutions, you can ensure efficient resource management and uninterrupted access to the Notebooks module.

Description

Environment

Product: Experience Platform
Module: Data Science Workspace (Jupyter Notebooks)

Issue/Symptoms

You encounter the following error message when attempting to load the Jupyter Notebooks module:
Request to load Jupyter Notebooks environment timed out.

This issue typically arises due to excessive resource usage, inactive notebooks consuming memory, or uncoordinated resource allocation among multiple users.

Resolution

Evaluate resource usage
- Check how many notebooks are currently active and using resources.
- Find any inactive notebooks that might still be using memory.
Shut down inactive notebooks
- Explicitly shut down any notebooks that you do not need to run.
- Note: Simply closing a browser window will NOT release the resources; you must explicitly shut down each notebook.
Configure resource allocation
- Review and adjust resource allocation for each notebook as needed.
- Ensure that only the necessary resources are allocated to each notebook.
Coordinate among users
- Implement a strategy to coordinate resource usage among users to avoid simultaneous heavy resource allocation.

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