Jupyter Notebooks environment access issue in AEP
This article provides a step-by-step guide to resolve issues where the Jupyter Notebooks environment within Adobe Experience Platform’s Data Science Workspace becomes inaccessible, displaying a timeout error. By implementing the outlined solutions, you can ensure efficient resource management and uninterrupted access to the Notebooks module.
Description description
Environment
- Product: Experience Platform
- Module: Data Science Workspace (Jupyter Notebooks)
Issue/Symptoms
You encounter the following error message when attempting to load the Jupyter Notebooks module:Request to load Jupyter Notebooks environment timed out.
This issue typically arises due to excessive resource usage, inactive notebooks consuming memory, or uncoordinated resource allocation among multiple users.
Resolution resolution
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Evaluate resource usage
- Check how many notebooks are currently active and using resources.
- Find any inactive notebooks that might still be using memory.
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Shut down inactive notebooks
- Explicitly shut down any notebooks that you do not need to run.
- Note: Simply closing a browser window will NOT release the resources; you must explicitly shut down each notebook.
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Configure resource allocation
- Review and adjust resource allocation for each notebook as needed.
- Ensure that only the necessary resources are allocated to each notebook.
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Coordinate among users
- Implement a strategy to coordinate resource usage among users to avoid simultaneous heavy resource allocation.