Find who deleted images from Dynamic Media / Scene7

When you run into an issue where assets have gone missing that are supposed to be live on a website, this causes upset and financial damage. This article aims to help you identify the time of deletion and the user who may have deleted the asset.

Description description

Environment

Dynamic Media Classic

Issue

Certain assets have been removed from Dynamic Media / Scene7.

Resolution resolution

Asset deletions are logged in the job logs. If you have an idea of when the assets went missing, open the Dynamic Media Classic app, and click Jobs > Show: All Jobs.

Then, in the Date Range, specify the approximate timeframe during which the deletion might have occurred. This will help you identify the login that triggered the deletion.

For those on Dynamic Media Classic, if the delete was done less than a week ago and the Trash-can functionality is active, the assets should still be in the trash can. To restore them, open Dynamic Media Classic in the main view, click on the Trash-symbol in the bottom left corner, select the images you want to restore, and click File  > Restore from Trash. This will place the images back in their original folder structure.

For those on Adobe Experience Manager without an active trash-can system, restoring from Dynamic Media is not an option. However, the initial steps discussed above can help determine when the deletion was triggered, and the AEM logs can help identify who performed the action. In this case, the customer should restore using an AEM backup and re-sync to DMS7.

If no delete action for the image can be found, but it nevertheless is no longer there and has been, it might have been renamed. If you know the name the image used to have, you can perform an advanced search, Description Begins with “imagename” and might find it with the new name it has been renamed into.

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