Unable to add more accounts for HTTP API source in Adobe Experience Platform

When working with Adobe Experience Platform (AEP), you might face an error that prevents adding more than one HTTP API account as a source. Resolving the issue can let you successfully add multiple accounts without errors.

Description description

Environment

Adobe Experience Platform (AEP)

Issue/Symptoms

You encounter an error message stating that only one account can be added per source when you try to add a new HTTP API account as a source within Adobe Experience Platform. This issue prevents you from adding multiple accounts and hinders your development work.

Resolution resolution

Follow these steps to add more accounts:

  1. Ensure no existing or old source accounts with the same name are present in your organization.
  2. Check for potential ongoing issues at Adobe Status that might temporarily affect functionality.
  3. Try to create the new HTTP API account again after verifying that no duplicate names exist and there are no ongoing issues or maintenance activities.
  4. If the issue still persists, contact Adobe Customer Support for further assistance. Provide details about your sandbox environment and any specific error messages received.
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