Launch/Data Collection feature of Adobe Experience Platform not working in Safari 17 incognito mode
When using Safari 17 in incognito mode, the Launch/Data Collection feature of Adobe Experience Platform may not start, preventing Analytics data capture. This article provides steps to resolve this issue and ensure proper data collection.
Description description
Environment
- Product: Adobe Experience Platform
- Applicable Version: Safari 17 in incognito mode
Issue/Symptoms
When you use Safari 17 in incognito mode, the Launch/Data Collection feature of Adobe Experience Platform does not start. This prevents you from capturing Analytics data. This issue occurs because Safari 17’s “Advanced Tracking and Fingerprinting Protection” stops websites and advertisers from using your device’s unique characteristics to track you.
Resolution resolution
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Move the main JavaScript file used for Launch (e.g.,
satelliteLib.js) to your own domain instead of loading it from a third-party domain. -
Configure your system to use a first-party CNAME for data collection purposes.
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Follow the prerequisites and configuration instructions provided by Adobe:
- Prerequisites for using the Adobe Experience Platform Web SDK
- Web SDK tag extension configuration
- Instructions on how to set up a first-party CNAME
By making these changes, you can ensure that your analytics data is captured correctly and that other functionalities dependent on Launch work even when users access your site via Safari 17 in incognito mode.