Differentiate Mac vs. Windows device records in Adobe Campaign Classic tracking logs
In Adobe Campaign Classic, device records in the tracking log table appear as PC without distinguishing between MAC and Windows devices. This article explains how to resolve this issue by using the full user agent description to differentiate between the two.
Description description
Environment
Adobe Campaign Classic v7
Issue/Symptoms
In the tracking log table of Adobe Campaign Classic, you see device records displayed as PC without differentiating between MAC and Windows devices.
Resolution resolution
- Check the tracking logs since they contain the entire user agent description.
- Examine the user agent string within these logs to differentiate between MAC and Windows devices based on specific identifiers in their respective user agents.
If you need further assistance or encounter additional issues related to this topic, contact Adobe Support for more detailed guidance tailored to your specific environment and configuration.
recommendation-more-help
3d58f420-19b5-47a0-a122-5c9dab55ec7f