Adobe Experience Platform: Resolve ‘500 Internal Server Error’ when streaming data from Azure Data Factory

When integrating Azure Data Factory (ADF) with Adobe Experience Platform (AEP), you might encounter a 500 Internal Server Error due to duplicated Content-Type headers. This article provides a detailed overview of the issue, its symptoms, and step-by-step resolution to help you successfully stream data from ADF into AEP without encountering these errors.

Description description

Environment

  • Product: Adobe Experience Platform (AEP)
  • Integration: Azure Data Factory (ADF)

Issue/Symptoms

When you attempt to stream data from Azure Data Factory into the Adobe Experience Platform, you encounter a persistent 500 Internal Server Error. The error message may indicate an unexpected server-side issue with the following details:

"status": 500,
"title": "Unexpected error",
"detail": "An unexpected error has occurred while processing the request. Please try again. If this error persists, contact your Adobe representative."

Resolution resolution

Follow these steps:

  1. Identify Header Duplication:

    • Check if your Azure Data Factory (ADF) configuration duplicates the Content-Type header.
    • Example of a problematic header: 'Content-Type': 'application/json,application/json'.
  2. Modify Content-Type Handling in ADF:

    • Ensure you set only one instance of application/json for the Content-Type.
    • Review and adjust how you populate headers within ADF to prevent duplication. Note: You may need to remove the Content-Type header altogether if an unknown process automatically sets it.
  3. Test Without Custom Headers:

    • As a diagnostic step, make calls without manually setting any custom headers to see if default settings work correctly.
  4. Verify Through Webhook Testing:

    • Use webhook testing tools to verify that all other aspects of your payload and headers are correct before directing them toward Adobe’s endpoint.
  5. Consult Network Restrictions:

    • Investigate whether network restrictions or configurations automatically add duplicate headers.
  6. Retry After Adjustments:

    • After you adjust the handling of the Content-Type within ADF or review and modify network configurations, retry streaming data into Adobe Experience Platform (AEP).

By ensuring proper configuration and avoiding header duplications, specifically for Content-Type, you should successfully ingest data from Azure Data Factory into Adobe Experience Platform without encountering the 500 internal server errors.

recommendation-more-help
3d58f420-19b5-47a0-a122-5c9dab55ec7f