Adobe Experience Platform: Resolve ‘500 Internal Server Error’ when streaming data from Azure Data Factory
When integrating Azure Data Factory (ADF) with Adobe Experience Platform (AEP), you might encounter a 500 Internal Server Error
due to duplicated Content-Type
headers. This article provides a detailed overview of the issue, its symptoms, and step-by-step resolution to help you successfully stream data from ADF into AEP without encountering these errors.
Description description
Environment
- Product: Adobe Experience Platform (AEP)
- Integration: Azure Data Factory (ADF)
Issue/Symptoms
When you attempt to stream data from Azure Data Factory into the Adobe Experience Platform, you encounter a persistent 500 Internal Server Error
. The error message may indicate an unexpected server-side issue with the following details:
"status": 500,
"title": "Unexpected error",
"detail": "An unexpected error has occurred while processing the request. Please try again. If this error persists, contact your Adobe representative."
Resolution resolution
Follow these steps:
-
Identify Header Duplication:
- Check if your Azure Data Factory (ADF) configuration duplicates the
Content-Type
header. - Example of a problematic header:
'Content-Type': 'application/json,application/json'
.
- Check if your Azure Data Factory (ADF) configuration duplicates the
-
Modify Content-Type Handling in ADF:
- Ensure you set only one instance of
application/json
for theContent-Type
. - Review and adjust how you populate headers within ADF to prevent duplication. Note: You may need to remove the
Content-Type
header altogether if an unknown process automatically sets it.
- Ensure you set only one instance of
-
Test Without Custom Headers:
- As a diagnostic step, make calls without manually setting any custom headers to see if default settings work correctly.
-
Verify Through Webhook Testing:
- Use webhook testing tools to verify that all other aspects of your payload and headers are correct before directing them toward Adobe’s endpoint.
-
Consult Network Restrictions:
- Investigate whether network restrictions or configurations automatically add duplicate headers.
-
Retry After Adjustments:
- After you adjust the handling of the Content-Type within ADF or review and modify network configurations, retry streaming data into Adobe Experience Platform (AEP).
By ensuring proper configuration and avoiding header duplications, specifically for Content-Type
, you should successfully ingest data from Azure Data Factory into Adobe Experience Platform without encountering the 500 internal server errors.