Adobe Campaign Classic: fix ‘bad mirror link’ error for batch event preview

If you encounter a Bad mirror link error when accessing the Preview tab of a batch RT eventType in Adobe Campaign Classic check that the mirror page for the batch event is enabled.

Description description

Environment

  • Campaign Classic Hosted v7
  • Campaign Classic On-Premise v7

Issues/Symptoms

When attempting to access the Preview tab of batch RT eventType in Adobe Campaign Classic, a bad mirror link error is encountered.

Error received:

A technical error has occurred:
Bad mirror page; rc=404
com.neolane.fwk.core.NlException: Bad mirror page; rc=404

Cause

The error occurs because the mirror page for the batch event is not enabled by default.

Resolution resolution

To resolve this issue, you need to manually enable the Mirror Page Option. The Mirror Page Option will first use nms:broadLogRtEventas schema, and if that is not successful, it will then use nms:broadLogBatchEvent. The steps to enable the Mirror Page Option are:

  1. Go to the Adobe Campaign Client Console Explorer.

  2. Navigate to Administration > Platform > Options.

  3. Manually enter a new option named MC_UseBatchEventMirrorPage of type int and set its value to 1.
    Option Details:

    Option Name: MC_UseBatchEventMirrorPage

    Data Type: Integer

    Value: 1

  4. Restart the web server (control instance). Only the control instance update is needed.

Navigate to the Batch event type and select Preview. The Mirror Page should now display.

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