“Fail to Load Data” error for DMS7 assets in Brand Portal

This article explains how to resolve the Fail to load data error in Brand Portal when opening folders containing DMS7 assets. By following the steps outlined, you can ensure proper synchronization of credentials between AEM and Brand Portal. This process involves verifying the credentials in the Brand Portal, matching them with those configured in AEM, and updating them as needed to restore access to DMS7 assets.

Description description

Environment

Adobe Experience Manager

Issue/Symptoms

In a Brand Portal DMS7 setup, opening a folder containing DMS7 assets results in the error message Fail to load data. This issue prevents access to the folder’s contents, disrupting workflows.

Resolution resolution

  • Ensure that the credentials configured in Brand Portal under Adobe Experience Cloud Assets >   Hammer  >   Dynamic Media match those in AEM under Hammer  >   Cloud Services  >   Dynamic Media Configuration, and confirm they are up to date and aligned across both systems.
  • If the credentials in AEM have been updated but not in Brand Portal, this mismatch will trigger the error. Update the credentials in both systems to ensure they are identical.

By synchronizing credentials across AEM and Brand Portal, the Fail to load data error will be resolved.

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